At Blk Lotus we value our customers as our own family, which is why customer service is one of our top core values & that will never change. We insist that you are 100% satisfied with your purchase & experience.
Please reach out if you have any questions about any of our products or if there is anything we can do to help serve you better at blklotuscandles@gmail.com
ORDER PROCESSING
Blk Lotus currently has a 24 - 48 business hours processing time for all orders regardless of the shipping method chosen.
Business hours are Monday to Friday & any order placed over the weekend may be processed on Monday!
Should you need to expedite your order, please leave us a note in your cart or send us an email at blklotuscandles@gmail.com & we will try our best to accommodate your desires.
ORDER SHIPPING
We do not ship on nationally celebrated holidays.
You will receive a shipping notification with tracking information once your order has left our loving hands.
Blk Lotus currently ships orders from our home studio in Queens NY.
PAYMENT METHODS
At this time, we are accepting Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay & Paypal Express Checkout